Privacy Policy

Pomme Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase on greenpomme.com (the "Site").

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. This automatically collected information is called “device information.”

We collect device information using the following technologies:

COOKIES

Below is a list of the cookies we use. We list them here so you can choose whether to allow them:

* session\_id: a unique session identifier that allows Shopify to store information about your session (referrer, landing page, etc.).
* shopify\_visit: no stored data, persists for 30 minutes from the last visit. Used by our web provider’s internal stats tracking system to record visit counts.
* shopify\_uniq: no stored data, expires at midnight (visitor’s location) the following day. Calculates the number of visits to a store by a unique customer.
* cart: unique identifier, persists for 2 weeks, stores shopping cart information.
* \_secure\_session\_id: unique session identifier.
* storefront\_digest: unique identifier, undefined if the store has a password, used to determine if the current visitor has access.
* “Log files” monitor site activity and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
* “Web beacons,” tags, and pixels are electronic files that record information about how you browse the site.

Additionally, when you make or attempt to make a purchase on the Site, we collect certain information about you, including your name, billing address, shipping address, email address, and phone number. This automatically collected information is called “order information.”

When we use the term “personal information” in this privacy policy, we refer both to device information and order information.

HOW WE USE YOUR PERSONAL INFORMATION

Generally, we use the order information we collect to process any orders placed through the Site (including processing your payment information, arranging for shipping, and sending invoices and/or order confirmations). Additionally, we use this order information to:

* Communicate with you,
* Assess potential risk or fraud,
* When it matches your preferences, provide you with information or advertising about our products or services.

We use the device information (particularly your IP address) we collect to help detect potential risk or fraud and generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing campaigns).

We share your personal information with third parties who help us use it for the purposes described above. For example, we use Shopify to power our online store – you can read more about how Shopify uses your personal information here: [https://www.shopify.fr/legal/confidentialite](https://www.shopify.fr/legal/confidentialite). We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your personal data here: [https://www.google.com/intl/fr/policies/privacy/](https://www.google.com/intl/fr/policies/privacy/). You can also opt out of Google Analytics here: [https://tools.google.com/dlpage/gaoptout](https://tools.google.com/dlpage/gaoptout).

Finally, we may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful requests for information we receive, or to protect our rights.

As mentioned above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may interest you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) informational page at [http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work](http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work).

You can opt out of targeted advertising here:
\[\[
INCLUDE OPT-OUT LINKS FOR SERVICES USED.
COMMON LINKS:
FACEBOOK - [https://www.facebook.com/settings/?tab=ads](https://www.facebook.com/settings/?tab=ads)
GOOGLE - [https://www.google.com/settings/ads/anonymous](https://www.google.com/settings/ads/anonymous)
BING - [https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees](https://about.ads.microsoft.com/fr-fr/ressources/politiques/annonces-personnalisees)
]]
You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: [https://optout.aboutads.info/?c=3\&lang=fr](https://optout.aboutads.info/?c=3&lang=fr).

DO NOT TRACK
Please note that we do not alter our data collection and usage practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to request that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the details below.

Additionally, if you are a European resident, please note that we process your information to fulfill our contractual obligations to you (for example, if you place an order through the Site) or otherwise to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your order information for our records unless and until you ask us to delete this information.

We take your privacy seriously and the information you choose to share through our SMS marketing service. We use this information to send you SMS notifications (about your order, including abandoned cart reminders), marketing SMS offers, and transactional texts, including requests for feedback from us.

Our website uses cookies to keep track of the items in your shopping cart, including when you have abandoned your order. This information is used to determine when to send cart reminder SMS messages.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@greenpomme.com.