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FAQ
Frequently Asked Questions
Our vegan leather is a unique blend of non-animal materials, including cotton fibers and fully recycled polyester. The scientific terms for our vegan leather materials are PU (polyurethane) and PVC (polyvinyl chloride), chosen for their low environmental impact, eliminating the need for harmful animal farming.
Our products are designed to be durable and require minimal maintenance. You can clean them with a soft, damp cloth. Avoid harsh chemicals.
At Pomme, respect for animal life is at the heart of our values. Not only do we avoid using animal-derived materials in our products, but we also ensure that all components, including glue, are not tested on animals.
Yes, our vegan leather is 100% water-resistant, unlike traditional leather, which can develop mold.
Our designers based in Nantes work closely to conceptualize our products. Production is then handled by our trusted partners in Hong Kong.
Absolutely. Not only do we prioritize eco-friendly materials, but we also continually explore ways to reduce waste and energy consumption.
Our vegan leather products are designed to be hypoallergenic. However, if you have specific allergies, feel free to contact us for details about the materials used.
We are constantly seeking new ideas and innovations. Stay connected to our social media and newsletter to discover our latest updates !
Our creations are exclusively available on our official website to ensure their authenticity and provide the best shopping experience for our customers.
Practical Questions
Yes ! We use SSL encryption for 100% secure card payments. We also offer PayPal.
If you wish to modify or cancel your order, please contact us within 6 hours of placing it. After this period, the order may already be in preparation or shipping.
Do you have a question or need assistance? Feel free to email us at contact@greenpomme.com. We are committed to responding within 24 hours.
Yes, absolutely ! If your product arrives damaged, if your package seems lost, or if the item doesn’t meet your expectations, don’t worry ! Send us an email, and we will work to resolve the issue.
Shipping & Delivery
Once you place your order, our team works hard to ship your package within 48-72 hours.
Delivery takes between 5 to 12 business days, depending on your location. You will be notified by email and SMS about the progress of your order, and you can track it using your tracking number in the "Track My Order" section.
At Pomme, customer satisfaction is our top priority. We offer worldwide shipping from our warehouses located in the United States, France, Germany, and Asia, depending on stock availability.
We will send you the delivery information by email as soon as your package is shipped. You can track your package by visiting the "Track My Order" tab on greenpomme.com !
If you place an order containing multiple products, each item may be shipped from a different international warehouse depending on availability and the fastest delivery time.
If your order exceeds €40, we are delighted to offer free standard shipping. For orders below this amount, a fee of €3.90 will be applied.
You also have the option to choose our "Green" delivery. By selecting this alternative, we prioritize eco-friendly transportation methods tailored to your location. Please note that this may slightly extend the delivery time.